Frequently Asked Questions

Please note that products bought in sale are not eligible for a return or exchange, only credit note.

We pack our orders fast, so please get in touch ASAP if you’d like to cancel your order. If it hasn’t been packed or shipped yet, we’ll be able to cancel and refund you the full amount. Please contact orders@maisonzee.com with your order number and wait 72 hours for a response.

Please contact orders@maisonzee.com with your order number and any details and we will do our best to help you. Please note, our customer service team are super busy, so please wait at least 72 hours for a response.

You have 30 days from the date you receive your order to request a return or exchange. Items must be unused, in their original packaging, and in resalable condition.

If you receive a faulty or incorrect item, please reach out to us at orders@maisonzee.com, and we will assist you as soon as possible.

Our customer service team work hard, Monday–Friday from 9:00AM–5:30PM (GMT). We will always respond as quickly as possible, but we appreciate your patience.