Privacy Policy

Who We Are

Maison Zee Limited is a UK-registered beauty and bodycare brand selling Moroccan hammam-inspired products. We are the data controller responsible for your personal information.

If you have any questions about this policy or how we handle your data, please contact us at:

📧 orders@maisonzee.com
📍 Maison Zee Limited, United Kingdom

What Information We Collect

We collect the following categories of personal information:

• Identity Information — your first name, last name and title.
• Contact Information — your email address, delivery address, billing address and telephone number.
• Transaction Information — details of products you have purchased, order numbers and order history.
• Technical Information — your IP address, browser type, device information and how you interact with our website.
• Marketing Information — your preferences for receiving marketing from us and how you engage with our communications.

What We Do Not Store

We do not store your payment card details or bank account information. Ever.

All payments made through maisonzee.com are processed securely by our third party payment processors. Your financial information is handled entirely by these processors and is never seen, accessed or stored by Maison Zee Limited or anyone working with us at any point during or after your transaction.

How We Use Your Information

We use your personal information to:

• Process and fulfil your orders
• Communicate with you about your order status
• Send you marketing communications where you have given consent
• Improve our website and customer experience
• Comply with our legal obligations

Who Has Access To Your Data

• Internal access — as a small business, access to customer data is strictly limited. Only individuals who need access to fulfil orders or respond to customer queries are given access to relevant order information.
• Third party contractors — where we engage freelance or contracted individuals to assist with customer service or other functions, they are given access only to the information strictly necessary for their role — typically order numbers, email addresses and delivery information. They are required to handle this information confidentially and in accordance with UK GDPR. They are not permitted to store, share or use this data for any purpose outside of their role.
• Service providers — we work with trusted third party service providers including our ecommerce platform, our email platform and our payment processors. These providers have their own privacy policies and data protection obligations.

We never sell your personal data to third parties.

Data Security

We take the security of your personal information seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss or misuse.

In the event of a data breach that poses a risk to your rights and freedoms, we will notify the relevant authorities and affected individuals in accordance with our obligations under UK GDPR.

Your Rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you
• Correct any inaccurate information
• Delete your personal data in certain circumstances
• Object to how we use your data
• Withdraw consent for marketing at any time

To exercise any of these rights please contact us at orders@maisonzee.com and we will respond within 30 days.

Marketing

We will only send you marketing communications where you have given your consent. You can unsubscribe at any time by clicking the unsubscribe link in any of our emails or by contacting us directly.

Cookies

Our website uses cookies to improve your browsing experience. You can adjust your cookie settings in your browser at any time.

Changes To This Policy

We review this privacy policy regularly and will update it when necessary. The date at the top of this page shows when it was last updated. We encourage you to check back periodically.