Orders & Delivery
Order Processing: If you place an order before 14:00 pm (GMT) from Monday to Friday, your order will be dispatched on the same day.
Cancellation Window: You may request to cancel your order within 1 hour of placing it, as we aim to dispatch orders promptly. After this time, we cannot guarantee that cancellation will be possible.
Pre-Orders :Pre-orders may be cancelled up to 48 hours before the scheduled dispatch date. Once dispatched, our standard return policy applies.
How to Request a Cancellation :To request a cancellation, please email us as soon as possible at orders@maisonzee.com with your order number and the word “Cancellation” in the subject line.
UK DELIVERY (England, Scotland, Wales, Northern Ireland, and the Channel Islands).
UK Next Day Delivery : £9
Royal Mail 24h Tracked : £4.99
Royal Mail 48h Tracked : £3.99
Free shipping on orders over £50.
*UK Next Day Delivery, order by 4PM Monday - Friday, excluding Sundays and Bank Holidays
EUROPEAN DELIVERY:
Shipping is calculated at checkout.
3-5 Working Days
INTERNATIONAL DELIVERY
Maison Zee currently ships to many countries worldwide but if for any reason your country is missing during checkout, please contact us at orders@maisonzee.com to discuss shipping options.
5-7 Working Days
In case you cant find your country at checkout contact our team at orders@maisonzee.com and they will help you.
DELIVERY INFORMATION
Orders will be sent to the delivery address that you have provided on the order form please ensure that your delivery address is correct and complete, as we cannot be held responsible for incorrect/ incomplete addresses. Maison Zee cannot be held responsible for delayed delivery caused by any third party, as this is outside of our control.
If you have any further questions, check the FAQ page on Maison Zee’s website. If you’re still unsure, you can contact us at orders@maisonzee.com
IMPORTANT NOTE:
Custom charges can occur for orders shipped outside of the United Kingdom.
You will be directly responsible for these payments. We cannot be responsible for any customs charges, import duties, or taxes that may be charged to you, or any shipment that is stopped or disposed of by customs, so we advise you to check with your local customs before making your order.
Need help?
Frequently Asked Questions
When is the dispatch date?
Your pre-order is scheduled to be dispatched between 20th and 27th November. Please note this is an estimated timeframe and not a guaranteed delivery date. Actual dispatch may vary due to production schedules, supplier availability, or other unforeseen circumstances. The estimated delivery date shown in your confirmation email may be updated if necessary, and we will keep you informed of any changes.
If you change your mind about a pre-order, you may request a refund within 3 days of placing your order. To do so, please email us at orders@maisonzee.com with your order number and refund request. Once approved, your refund will be issued to your original payment method.
Please note: after the 7-day window, pre-orders are not eligible for a refund as they are made to secure limited small-batch production. All non pre-order purchases are eligible for store credit only.
At Maison Zee, we work closely with our partners and logistics teams to ensure your order reaches you as smoothly and quickly as possible. However, occasional delays may occur due to production schedules, customs, courier issues, or other circumstances outside of our control.
Should there be any delay to your shipment, we will do our best to keep you informed and updated along the way. Please note that shipping timeframes provided at checkout are estimates and not guaranteed delivery dates.
We truly appreciate your patience and understanding; as a small brand creating limited-batch products in Morocco, occasional delays can happen, but your order is always crafted and handled with care.
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Unlock the Moroccan Secret to Glowing Skin
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We're a small business dedicated to doing things the right way. Each ingredient is responsibly sourced in Morocco, supporting local women-led cooperatives and traditional harvesting practices.
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Worth: £59.96 when bought individually
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*Please note that we aim to ship Preorder within 6-8 weeks of the order being placed
Got a question about pre-orders? Tap Here: Pre-Order Policy.