Orders & Delivery
Order Processing: If you place an order before 14:00 pm (GMT) from Monday to Friday, your order will be dispatched on the same day.
Cancellation Window: You may request to cancel your order within 1 hour of placing it, as we aim to dispatch orders promptly. After this time, we cannot guarantee that cancellation will be possible.
Pre-Orders :Pre-orders may be cancelled up to 48 hours before the scheduled dispatch date. Once dispatched, our standard return policy applies.
How to Request a Cancellation :To request a cancellation, please email us as soon as possible at orders@maisonzee.com with your order number and the word “Cancellation” in the subject line.
UK DELIVERY (England, Scotland, Wales, Northern Ireland, and the Channel Islands).
UK Next Day Delivery : £9
Royal Mail 24h Tracked : £4.99
Royal Mail 48h Tracked : £3.99
Free shipping on orders over £50.
*UK Next Day Delivery, order by 4PM Monday - Friday, excluding Sundays and Bank Holidays
EUROPEAN DELIVERY:
Shipping is calculated at checkout.
3-5 Working Days
INTERNATIONAL DELIVERY
Maison Zee currently ships to many countries worldwide but if for any reason your country is missing during checkout, please contact us at orders@maisonzee.com to discuss shipping options.
5-7 Working Days
In case you cant find your country at checkout contact our team at orders@maisonzee.com and they will help you.
DELIVERY INFORMATION
Orders will be sent to the delivery address that you have provided on the order form please ensure that your delivery address is correct and complete, as we cannot be held responsible for incorrect/ incomplete addresses. Maison Zee cannot be held responsible for delayed delivery caused by any third party, as this is outside of our control.
If you have any further questions, check the FAQ page on Maison Zee’s website. If you’re still unsure, you can contact us at orders@maisonzee.com
IMPORTANT NOTE:
Custom charges can occur for orders shipped outside of the United Kingdom.
You will be directly responsible for these payments. We cannot be responsible for any customs charges, import duties, or taxes that may be charged to you, or any shipment that is stopped or disposed of by customs, so we advise you to check with your local customs before making your order.
