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Frequently Asked Questions
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Please note that products bought in sale are not eligible for a return OR exchange, only credit note.
We pack our orders fast, so please get in touch ASAP if you'd like to cancel your order. If it hasn't been packed or shipped yet, we'll be able to cancel and refund you the full amount. Please contact orders@maison-zee.com with your order number and wait 72 hours for a response.
Please contact orders@maison-zee.com with your order number and any details and we will do our best to help you. Please note, our customers service team are super busy to wait at least 72 hours for a response.
Please find all returns information here.
You can contact us through our contact page! We will be happy to assist you.
PLEASE NOTE: Our customer service team work hard, Monday-Friday from 9:00AM-5:30PM (GMT). We will always respond as quickly as possible, but we appreciate your patience.