Returns & Refunds
We’re sorry to hear our products didn’t work out for you. Unfortunately, due to the nature of our business and upholding the highest hygiene standards, we cannot provide refunds for used or opened products. Products must be in new condition and sealed.
We offer a full refund within 14 days of delivery
- To initiate a return, please contact our customer service team who will be delighted to help you with the process, our customer service team are available at orders@maisonzee.com
- The product must be returned in its original packaging and in the same condition as it was received. Any damage or signs of use may result in a deduction from the refund amount.
- The customer is responsible for the cost of shipping the product back to us unless the product is defective, or the return is due to our error.
- Refunds will be issued in the same form of payment used for the original purchase, minus any applicable shipping fees.
- Items purchased on sale are not eligible for a refund. Instead, store credit will be issued.
- We reserve the right to refuse any returns that do not meet our requirements or are not authorized by our customer service team.
Processing Times for Returns
Our aim is to always process returns as quickly as possible although it can take a little longer at busy times, once your return has been processed at our warehouse you will receive an email acknowledging receipt of your return and our Customer Services team will action your refund/exchange request as soon as possible after this.
Please retain all proof of postage receipts until you are satisfied your refund/exchange request has been completed.
Please allow up to 21 days to receive your refund. The refund will be made on to the same payment method used in your original purchase.
Returning Faulty Items
If you receive an item in a faulty condition please let us know as soon as possible so we can assist you with this.
Please include images of the faulty item, and confirm your order number when contacting us.
please contact our customer service team at orders@maisonzee.com
Need help?
Frequently Asked Questions
When is the dispatch date?
Your pre-order is scheduled to be dispatched between 20th and 27th November. Please note this is an estimated timeframe and not a guaranteed delivery date. Actual dispatch may vary due to production schedules, supplier availability, or other unforeseen circumstances. The estimated delivery date shown in your confirmation email may be updated if necessary, and we will keep you informed of any changes.
If you change your mind about a pre-order, you may request a refund within 3 days of placing your order. To do so, please email us at orders@maisonzee.com with your order number and refund request. Once approved, your refund will be issued to your original payment method.
Please note: after the 7-day window, pre-orders are not eligible for a refund as they are made to secure limited small-batch production. All non pre-order purchases are eligible for store credit only.
At Maison Zee, we work closely with our partners and logistics teams to ensure your order reaches you as smoothly and quickly as possible. However, occasional delays may occur due to production schedules, customs, courier issues, or other circumstances outside of our control.
Should there be any delay to your shipment, we will do our best to keep you informed and updated along the way. Please note that shipping timeframes provided at checkout are estimates and not guaranteed delivery dates.
We truly appreciate your patience and understanding; as a small brand creating limited-batch products in Morocco, occasional delays can happen, but your order is always crafted and handled with care.
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*Please note that we aim to ship Preorder within 6-8 weeks of the order being placed
Got a question about pre-orders? Tap Here: Pre-Order Policy.