Return Policy

We’re sorry to hear our products didn’t work out for you. Unfortunately, due to the nature of our business and upholding the highest hygiene standards, we cannot provide refunds for used or opened products. Products must be in new condition and sealed.

1. We offer a full refund within 14 days of delivery 
2. To initiate a return, please contact our customer service team who will be delighted to help you with the process, our customer service team are available at orders@maisonzee.com
3. The product must be returned in its original packaging and in the same condition as it was received. Any damage or signs of use may result in a deduction from the refund amount.
4. The customer is responsible for the cost of shipping the product back to us unless the product is defective, or the return is due to our error.
5. Refunds will be issued in the same form of payment used for the original purchase, minus any applicable shipping fees.
6. We reserve the right to refuse any returns that do not meet our requirements or are not authorized by our customer service team.