Returns & Refunds
Our Promise to You
We want you to love your Moroccan Goodies rituals. If something isn't quite right, we're here to help.
30-Day Return Window
You have 30 days from the date you receive your order to request a return or exchange. Items must be unused, in their original packaging, and in resalable condition.
How to Return
- Contact us at orders@maisonzee.com with your order number and reason for return
- We'll send you return instructions and a prepaid label (for UK returns)
- Pack your items securely and ship them back
- Once we receive and inspect your return, we'll process your refund within 5-7 business days
Refunds
Refunds will be issued to your original payment method. Please allow 5-10 business days for the refund to appear in your account, depending on your bank.
Exchanges
If you'd like to exchange an item for a different product, simply let us know when you contact us and we'll arrange it for you.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us immediately with photos. We'll send you a replacement at no additional cost.
Non-Returnable Items
For hygiene reasons, we cannot accept returns on opened or used products.
Questions?
We're here to help. Reach out to us at orders@maisonzee.com and we'll respond within 24 hours.
Need help?
Frequently Asked Questions
When is the dispatch date?
Your pre-order is scheduled to be dispatched between 6-8 weeks from your order being placed. Please note this is an estimated timeframe and not a guaranteed delivery date. Actual dispatch may vary due to production schedules, supplier availability, or other unforeseen circumstances. The estimated delivery date shown in your confirmation email may be updated if necessary, and we will keep you informed of any changes.
If you change your mind about a pre-order, you may request a refund within 3 days of placing your order. To do so, please email us at orders@maisonzee.com with your order number and refund request. Once approved, your refund will be issued to your original payment method.
Please note: after the 7-day window, pre-orders are not eligible for a refund as they are made to secure limited small-batch production. All non pre-order purchases are eligible for store credit only.
At Maison Zee, we work closely with our partners and logistics teams to ensure your order reaches you as smoothly and quickly as possible. However, occasional delays may occur due to production schedules, customs, courier issues, or other circumstances outside of our control.
Should there be any delay to your shipment, we will do our best to keep you informed and updated along the way. Please note that shipping timeframes provided at checkout are estimates and not guaranteed delivery dates.
We truly appreciate your patience and understanding; as a small brand creating limited-batch products in Morocco, occasional delays can happen, but your order is always crafted and handled with care.
Pre-Order Our Best-Seller
Bring the authentic Moroccan hammam experience home with our complete ritual bundle. The Miss Hammam Bundle delivers a full head-to-toe detoxifying treatment that exfoliates, softens, and reveals visibly glowing skin—using traditional, Morocco-sourced essentials trusted for centuries.
Why you'll love it:
- Complete 4-step hammam ritual for smoother, radiant skin
- Authentic Moroccan ingredients sourced directly from artisan cooperatives
- Small-batch production with premium, heritage-rooted formulations
- Spa-quality results at home—no appointment needed
What's inside:
- Moroccan Black Soap (200g) – Olive oil-based cleanser that softens and preps skin
- Ghassoul Clay (250g) – Mineral-rich Moroccan clay for deep detoxification
- Traditional Kessa Glove – Hand-woven exfoliating glove for the full ritual
- Argan Oil (200ml) – Pure, cold-pressed oil to nourish and seal in moisture
The ritual: Steam, cleanse with Black Soap, exfoliate with the Kessa glove, apply Ghassoul clay mask, rinse, and finish with Argan oil for silky, glowing skin.
Ethically sourced. Traditionally crafted. Designed for the modern hammam ritual at home.
Miss Hammam bundle takes 4 weeks to dispatch from the date your order is placed