Returns & Refunds

We’re sorry to hear our products didn’t work out for you. Unfortunately, due to the nature of our business and upholding the highest hygiene standards, we cannot provide refunds for used or opened products. Products must be in new condition and sealed.

       We offer a full refund within 14 days of delivery 

1. To initiate a return, please contact our customer service team who will be delighted to help you with the process, our customer service team are available at orders@maisonzee.com
2. The product must be returned in its original packaging and in the same condition as it was received. Any damage or signs of use may result in a deduction from the refund amount.
3. The customer is responsible for the cost of shipping the product back to us unless the product is defective, or the return is due to our error.
4. Refunds will be issued in the same form of payment used for the original purchase, minus any applicable shipping fees.
5. Items purchased on sale are not eligible for a refund. Instead, store credit will be issued.
6. We reserve the right to refuse any returns that do not meet our requirements or are not authorized by our customer service team.

Processing Times for Returns

Our aim is to always process returns as quickly as possible although it can take a little longer at busy times, once your return has been processed at our warehouse you will receive an  email acknowledging receipt of your return and our Customer Services team will action your refund/exchange request as soon as possible after this.

Please retain all proof of postage receipts until you are satisfied your refund/exchange request has been completed.

Please allow up to 21 days to receive your refund. The refund will be made on to the same payment method used in your original purchase.

Returning Faulty Items

If you receive an item in a faulty condition please let us know as soon as possible so we can assist you with this. 
Please include images of the faulty item, and confirm your order number when contacting us. 

please contact our customer service team at orders@maisonzee.com